Submit Maintenance Request

Submit Maintenance Request


At Horizon Realty Group, we take pride in providing prompt and superior service to our tenants. If you need any work done in your apartment or in your building, please use this Maintenance Request Form for routine maintenance requests and non-emergency repairs.

Please give us 48 hours to review the information you provided. Depending on the request details we may need more time, but we will try our hardest to keep you from waiting more than 72 hours. You do not need to respond or communicate further. Please keep in mind that regular maintenance requests are serviced in the order that they are received unless the request is of an urgent nature. A maintenance engineer will enter your apartment to service your request within the next 72 hours unless you hear from us sooner.

If you are experiencing an EMERGENCY that cannot wait until the next business day to be serviced and it is after business hours, dial 773-529-7200

  • Select option #2 and input the first three letters of your buildings address
  • For emergency maintenance press #9
  • Leave a message in the mailbox